Archive for June, 2009

Be a Pragmatic and Flexible Communicator or Violate the Law of Crisis PR

Thursday, June 25th, 2009

The 18th century Irish philosopher-Poet Edmund Burke is a role-model for many so-called conservatives who would be well-served to follow what Burke scholars report was his belief that policy innovation must come in response to specific problems. That means changing one’s position given new circumstances doesn’t mean you are a spin-master or a flip-flopper. Such repositioning could actually mean you are laudably a pragmatist looking for the best solutions.

Those of us who deal with crisis communications should address head-on accusations that we represent convenient positions and that staying-the course always translates to good leadership. In fact, “staying the course” may in reality translate to perpetuating a mistake.

So as the Obama administration deals with the realities of timetables or costs to leave Iraq or close Guantanamo Bay, the administration’s messengers aren’t being opportunistic or hypocrites, they are basing new actions or positions on changing circumstances. Crisis communicators must be flexible, also protecting their positions or clients’ positions as problem solvers and not ideologues that are intractable and subsequently unsuccessful.

Share your thoughts – do you agree or disagree?

The Law of Crisis PR Demands Complicated Messages Be Simplified Not Dumbed-Down

Tuesday, June 2nd, 2009

President Barack Obama stated late last month, “the biggest mistake … is this notion that you have to dumb things down for the public.” We couldn’t agree more, especially when the issue at hand is complex as most “crisis” communications tends to be. So, to be clear, we need to not lose the nuances of complexities but to make them more easily understandable to all audiences when critical communication is at stake.

In order to reach our communications goal here several points need to be addressed, including: concise messaging, perception of intelligence and use of jargon.

Since we are quoting famous people in this blog, another reference is illustrative regarding concise messaging. News icon Walter Cronkite said that there is no story that can’t be told in thirty seconds. Of course, most stories can be told better if there is more time to tell them but Cronkite had the right idea. Start your communications with a simple image-inducing message. For example, effective crisis communication is like driving by a good roadside ad; if you understand the message in a few seconds the ad was successful. If you need to think too long about what the ad was trying to communicate, the message was lost and it’s an ineffective ad.

Great communicators must leave their egos at the door. No one wants to hear what you have to say if you relate to them with a condescending tone. Don’t confuse the use of jargon or inflated words for intelligence. All audiences will benefit from clear communication from empathetic messengers who respect their audiences. Audiences will respect them in return and want to hear and learn about what the messenger is communicating.